I'm having problems accessing my profile
If you are having problems accessing your account, try resetting your password. Passwords have a 30 day limit to protect you and your privacy. Once you receive a temporary password, you can go into your settings and change it to something you'll remember. When you need expert assistance for your online account issues, turn to eostri.com agents. The help you need, you get in minutes. Resolve your issues now.
I only wanted a trial membership. Why am I still being charged?
All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.
I have a question about upgrading my account.
If the answer you are looking for is not on our FAQ page, then please call us at +1-844-224-7298 +1-833-542-8794 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.
How can I change my username and/or password?
All of your information is stored in your Account Settings. If you want to change your username or password, you can easily do that from your profile page. If you need assistance with this, contact an eostri.com representative.
What steps can I take to cancel my membership?
At any time, you can go into your Account Settings and cancel your membership and delete your account. Your membership is on a month to month basis so if you cancel mid-month, you will still be charged for the remaining days. An online eostri.com expert can assist you further through live chat , or by phone at +1-844-224-7298 +1-833-542-8794.
My question isn't listed here, how else can I get help?
Customer service representatives are online and available to answer any and all questions that you may have regarding your membership subscription. If you require urgent assistance, connect with an expert through live chat now!
My credit card keeps getting declined and I don’t know why?
There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-844-224-7298 +1-833-542-8794 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.